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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 17,000 customers regain power from storm related outages.

We now have 99% of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer. Being without power is incredibly disruptive and gets harder as time goes by.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Residential Exchange Certification Program

Questionnaire

Print the questionnaire, complete and mail it to:

REP Certification
Puget Sound Energy/EST07W
P.O. Box 97034
Bellevue, WA 98009-9734

Guidelines

Residential and Farm Energy Exchange Benefit - Customer Load Eligibility Guidelines

Frequently Asked Questions

1. Q: Why am I receiving this form?
A: Your account has met one or more of the criteria established by the Bonneville Power Administration (BPA), the federal agency which provides PSE customers with the Energy Exchange Credit.

2. Q. What is the Energy Exchange Credit?
A: Residential and farm customers of Pacific Northwest investor-owned utilities like Puget Sound Energy receive a pass-through federal credit--the Energy Exchange Credit--that reduces your bill. Government-owned utilities can buy low-cost BPA power directly, so they do not receive the credit.

3. Q. I have recently moved and someone else now pays the bills for this meter. What should I do?
A: Please check the box near the top of the form that reads: “If you are no longer responsible for this meter, please check here. Provide your name and phone number below and return the form in the envelope provided.” We will take care of the rest.

4. Q. This house has recently sold or is expected to sell soon. What should I do?
A: Please check the box near the top of the form that reads: “If you are no longer responsible for this meter, please check here. Provide your name and phone number below and return the form in the envelope provided.” We will take care of the rest.

5. Q: Am I applying for a credit?
A: No. This is a credit you are already receiving. The purpose of the form is to establish continued eligibility for the federal credit, as required by BPA.

6. Q: I have more than one PSE meter. Why didn’t I receive a form for every meter?
A: A completed form is only required for meters which meet the criteria established by BPA.

7. Q: I have missed the deadline to return the form. Is it too late for me to send it in?
A: It is never too late to send in the form.

8. Q. If I have missed the deadline, what will happen?
A: The credit will be removed from the account, as required by BPA. We will send you a letter stating the credit has been removed from your account because a completed form was not received. If you believe the meter is eligible for the credit, you should send in a completed form. If your meter is eligible, the credit will be restored to your account.

9. Q. What should I do if I lost my form?
A: You can obtain a blank form by clicking “questionnaire” at the top of this page. You can also email us at REP@bongobaystudios.com or call us toll-free at 1-855-464-4500 to request a form.

10. Q: What happens after I send in the form?
A: Your form will be reviewed. If the meter remains eligible for the credit, you will see no changes to your PSE bill. The Energy Exchange Credit will remain as a line item on your bill. If the meter is no longer eligible, we will send you a letter explaining the reason for ineligibility. The credit will be removed from your account. You will no longer see the “Energy Exchange Credit” listed on your bill.

11. Q. What happens if I send in the form and the meter is no longer eligible to receive the credit?
A: The credit will be removed from the account. We will send you a letter explaining the reason for ineligibility. We encourage you to review the eligibility guidelines and contact us if you disagree with our determination.

12. Q: Where can I find out more about what types of electric usage are eligible for the credit?
A: The link to the eligibility guidelines published by BPA is posted at the top of this page. You can also contact us for a copy of the guidelines at REP@bongobaystudios.com or toll-free at 1-855-464-4500.